Orders with a total value of AUD 99.99 or more (including AUD 99.99) qualify for free shipping
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Shipping Policy

 

These Shipping Terms describe how Stonewayys (hereinafter referred to as “we”) handle order delivery, fees, timing, and related responsibilities for all purchases made through our website.

1. Delivery Area

We currently provide delivery services within Australia only.Shipping to locations outside Australia is not supported.

2. Shipping Fees and Taxes

Shipping fees are calculated based on the total order value:

  • Orders with a total value of AUD 99.99 or more (including AUD 99.99) qualify for free shipping;

  • While orders below AUD 99.99 are subject to a flat shipping fee of AUD 10.99.

Any applicable taxes will be calculated and clearly displayed during checkout. The final amount is confirmed on the order summary page.

3. Order Processing Schedule

Order processing is based on the following business hours:Australia/Sydney (AEST/AEDT) 9:00 – 18:00

  • Orders placed and paid before 18:00 will begin processing on the same business day;

  • Orders placed after 18:00 will be processed starting the next business day;

  • Orders placed on non-working days will be processed on the next available business day.

4. Processing Time

Once payment is confirmed, orders will enter the preparation stage.The standard order processing time is 1–3 business days, excluding transit time.

5. Estimated Delivery Time

After dispatch, the estimated delivery time is 6–15 business days.Actual delivery times may vary depending on the destination and logistics arrangements.

6. Shipping Carriers

Depending on the order and delivery requirements, we will use one of the following commonly used Australian carriers: Australia Post, StarTrack, Sendle, Aramex Australia

The selected carrier will be specified in the shipping confirmation.

7. Order Tracking

After placing an order, you will receive a confirmation email containing:

  • Order number

  • Payment details

  • Shipping-related information

Once the order is shipped, you may track its status on the “Order Tracking” page of our website by entering your order number along with the email address or phone number used at checkout.

8. Delivery Responsibility

  • Damaged or Missing Items
    If your order arrives damaged or items are missing, please contact us promptly and provide relevant details to assist with resolution.

  • Shipping Changes or Cancellations
    Once an order has entered the shipping process, changes or cancellations may not be possible. Please contact us as early as possible to confirm order status.

  • Delivery Address Accuracy
    Please ensure that the delivery address provided is complete and accurate. Issues caused by incorrect or incomplete address information are the responsibility of the customer.

9. Delivery Notes

  • Please inspect the outer packaging upon delivery;

  • If the package shows signs of damage, note this at the time of receipt;

  • Contact us promptly if there are any issues with the delivered items.

10. Contact Us

If you have any questions regarding shipping arrangements, fee calculations, order status, or logistics information, please contact us using the following contact details:

Address: 8160 W 111TH ST UNIT 3A, PALOS HILLS, IL 60465, United States
Telephone: +1 (347) 395-8530
Email address: customer@stonewayys.com
Opening hours: Monday to Friday, from 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT)