Terms of Service

 

This Service Policy explains the basic rules under which Stonewayys (hereinafter referred to as “we”) provides online shopping and related services. Before using our website and services, please read and understand this policy carefully.

1. Introduction and Scope of Application

This Service Policy applies to your access to, browsing of, and use of our website, including but not limited to product browsing, order placement, payment, delivery, and after-sales services.This policy applies exclusively to online service scenarios.

2. User Accounts and Website Responsibilities

When using our website, you are responsible for ensuring that all information you provide is accurate, complete, and up to date.We make reasonable efforts to maintain the normal operation of the website but are not responsible for temporary interruptions caused by factors beyond our control.

3. Product Information, Inventory, and Pricing

We strive to ensure that product descriptions, inventory status, and pricing displayed on the website are accurate.However, due to system updates or other circumstances, we reserve the right to adjust product information, inventory availability, and pricing when necessary.

4. Orders and Payment

Once you complete an order and payment is successfully processed, an order record will be generated.Only orders with successful payment will enter the processing stage.We reserve the right to refuse or cancel orders when necessary.

5. Shipping Policy

• Delivery Area

Delivery services are currently available within Australia only. Shipping to other countries or regions is not supported.

• Shipping Fees

• • Orders with a total value of AUD 99.99 or more (including AUD 99.99) qualify for free shipping.

  • While orders below AUD 99.99 are subject to a flat shipping fee of AUD 10.99.

• Order Processing Time

Orders are generally processed and prepared for dispatch within 1–3 business days.

• Shipping Method and Estimated Delivery Time

We use commonly available Australian logistics services, including Australia Post, StarTrack, Sendle, or Aramex Australia, depending on the order.After dispatch, delivery typically takes 6–15 business days.

• Order Cut-off Time

Order processing hours are Monday to Friday, 9:00 AM to 18:00 PM (Australia/Sydney, AEST/AEDT).Orders placed after 18:00 PM or on non-working days will be processed on the next business day.

• Additional Information

For more details on delivery arrangements and conditions, please refer to our Shipping Policy page.

6. Order Cancellation Policy

If an order has not yet entered the shipping process, you may submit a cancellation request within 48 hours after placing the order.Orders that have already been shipped or arranged for dispatch cannot be canceled directly.

If an order has already entered the shipping stage, further handling requests may be submitted after the item has been delivered, in accordance with our after-sales procedures.

Whether an order can be canceled depends on its current processing status.For specific conditions and timelines, please refer to the Order Cancellation Policy page.

7. Return and Exchange Policy

• Return and Exchange Eligibility

You may submit a return or exchange request within 40 days from the date of receipt.We accept requests related to product appearance issues, quality problems, noticeable odor, significant color variation, or incorrect items received.

• How to Apply

Please contact our customer service team by email or phone and provide your order details, proof of payment, and the reason for the request. Clear photos or videos may be required for verification.

• Processing Procedure

Once your request is reviewed and approved, we will provide instructions for returning the item. Returned products must be in complete condition, including all accessories, materials, and original packaging.

• Inspection and Handling

After receiving the returned item, we will inspect it. If the request meets the applicable conditions, we will arrange an exchange or related handling within 1–3 business days.

• Shipping Costs

If the return or exchange is due to a product defect or shipping error, the related shipping costs will be covered by us.If the request is made for personal reasons, the shipping costs will be your responsibility.

For more details, please refer to the Return and Exchange Policy page.

8. Refund Policy

If refund conditions are met, refunds will be processed as follows:

• Refund Method: Refunds will be issued to the original payment method used at checkout (such as Visa or MasterCard).

• Processing Time: Refunds are typically completed within 1–3 business days, depending on the processing time of the card issuer.

If a refund is not received within the expected timeframe, please contact us for assistance.

9. Dispute Resolution and Applicable Law

If any dispute arises during the provision of services, we encourage resolution through friendly consultation.We comply with applicable Australian laws and follow GDPR-related principles.We reserve the right to update this Service Policy when necessary and will provide reasonable notice of any changes.

10. Privacy and Data Protection

We take the protection of your personal information seriously.Details regarding the collection, use, and storage of personal information are provided in our Privacy Policy.

11. Intellectual Property

All content on the website, including text, images, designs, and other materials, is protected by applicable intellectual property rights.Unauthorized reproduction, distribution, or use is not permitted.

12. Limitation of Liability

To the extent permitted, we are not responsible for indirect losses resulting from the use of or inability to use our website or services.This clause does not affect rights you are entitled to under applicable law.

13. Changes to the Service Policy

We may update or adjust this Service Policy as needed for operational reasons.Any updates will be published on the website and will take effect upon publication.

14. Contact Us

If you have any questions about this Service Policy or our services, please contact us using the contact details provided on our website: